Payments

Deposits now, the balance on autopilot.

Multi-day trips are big-ticket purchases. Let travellers commit with a deposit, then Samba collects the rest on schedule — straight into your own Stripe account.

Start free

Your money from day oneNo platform payout delay

app.sambahq.com/bookings/PB-2048

Payment plan

Patagonia Traverse

2 travellers · Departs Mar 14, 2026

Trip total

$6,400

$1,920 collected

Deposit

30% · paid today

$1,920 Paid

Instalment 2

Auto-charge Apr 2

$2,240 Scheduled

Final balance

Auto-charge May 14

$2,240 Scheduled

Funds settle into your Stripe account — Samba never holds your money.

Your own Stripe

Travellers pay you directly. No pooling, no payout delay.

Deposits & instalments

First-class payment plans, not a bolt-on checkbox.

Collected for you

Balances charge on schedule. No invoices to chase.

Refunds done right

Policy-based refunds with credit notes, in one click.

Your money, your account

The money is yours from day one.

Connect your existing Stripe account once. Travellers pay you directly — Samba never holds your funds or pays you out on a delay.

Bring your own Stripe. Connect in a couple of clicks; the money lands in your account, not ours.
Connect securely, once. A simple approval — no secret keys to copy. Access refreshes in the background.
Pay the way travellers want. Cards plus one-tap Apple Pay and Google Pay at checkout.

app.sambahq.com/settings/payments

Connect your payouts

Approve once. We never see your keys.

What travellers see at checkout

Charge today$1,920.00

Plans that close more bookings

Define a plan once. Reuse it everywhere.

A high price tag never has to kill a booking. Offer a deposit and let the balance follow — with templates you set up once and apply across every trip.

Deposit + balance. Commit with a smaller amount upfront, pay the rest later.
Reusable templates. “30% deposit, then two instalments before departure” — once, then reuse.
Smart late bookings. Book close to departure and the plan re-balances itself so the maths always adds up.

app.sambahq.com/settings/payment-plans

Payment-plan templates

New

30% + 2 instalments

Deposit today · 2 charges before departure

Default

50 / 50

Half today · half 30 days out

8 trips

Pay in full

One charge at checkout

3 trips

Books 9 days out?

Plan auto-collapses to a single charge — no broken schedule.

Get paid without the chasing

Let the system do the chasing.

Instalments charge on schedule. When a card fails, Samba retries and keeps everyone informed — recovering payments that would otherwise slip away.

Automatic retries & dunning. A failed charge is retried over several days; you and the traveller are both kept in the loop.
Self-service portal. Travellers pay a due or failed instalment, update their card, and get back on track without emailing you.
Prefer a nudge? Switch a plan to reminders-only and travellers get a gentle prompt to pay on time.

app.sambahq.com/payments/recovery

Failed payment recovery

Instalment 2 · $2,240

Aamir K. · Patagonia Traverse

Auto-charge

Card declined — insufficient funds

Mar 2, 9:00am

Traveller & operator notified

Mar 2, 9:01am

Retry 1 — declined

Mar 5

Retry 2 — recovered $2,240

Mar 8 · back on track

Traveller self-service portal

Balance due

VISA ···· 8801

$2,240

Refunds & cancellations

Cancellations, handled properly.

Set your terms up front and let them apply themselves. When a refund goes out, the paperwork takes care of itself.

Policies built in. Flexible, moderate, strict or non-refundable — locked onto each booking when it's made.
One-click refunds. Full, partial or policy-based; remaining instalments stop and a credit note is produced.
Traveller-initiated requests. Customers ask, you decide how to resolve — all tracked in one place.

app.sambahq.com/bookings/PB-2048/refund

Cancellation policy

More than 30 days before100% refund

14–30 days before50% refund

Within 14 days0% refund

Refund preview · cancels in 22 days

Moderate · 50% of $2,240 paid

Charge with confidence