GetYourGuideLiveConnect GetYourGuide to the Samba booking system
Samba syncs your GetYourGuide listings, availability, and bookings in real time. Marketplace sales and your direct bookings share one calendar, so the same slot is never sold twice.
Reach GetYourGuide's travelers
List your experiences in front of the millions of travelers who book on GetYourGuide.
One calendar, no double bookings
GetYourGuide bookings flow into Samba in real time, so availability stays in sync across every channel.
Run everything from Samba
Pricing, availability, and traveler details live in one place instead of a separate extranet.
Your price, or theirs
Push your own retail price to GetYourGuide, or set prices in their portal yourself to cover the commission.
What connecting GetYourGuide does
Your GetYourGuide listings and your direct bookings end up on one calendar. A booking made on GetYourGuide lands in Samba automatically — same departure, same participant list, same manifest as a booking from your own site. When seats go anywhere, availability updates on GetYourGuide. The point isn’t to sell more on GetYourGuide. It’s to stop keeping two calendars.
Who handles the money
GetYourGuide does. They charge the traveler, they handle refunds, and they pay you on their schedule minus their commission. Samba handles the calendar and the operations — availability going out, bookings coming in. That’s the one real difference from a booking on your own site, where the money runs through your own Stripe account.
Pricing your listings
Your call. Samba can push your retail price to GetYourGuide so travelers see the same number in both places. Or leave it off and set prices in the GetYourGuide supplier portal yourself — some operators price higher there to cover the commission.
Setting it up
Samba generates a code, you paste it into your GetYourGuide supplier portal, and the two sides start talking. Listing a trip is a short wizard: pick the trip, match your ticket types to GetYourGuide’s categories, set the destination city. Multi-day trips are listed one package at a time.
One step stays on GetYourGuide’s side — you create the matching product in their portal yourself. GetYourGuide doesn’t allow that to be automated yet, so it’s a manual step the first time you list something.
Cancelling a booking
Cancel on GetYourGuide and everything updates in Samba on its own: seats free up, and GetYourGuide refunds the traveler. Cancelling inside Samba only updates your own records — because GetYourGuide holds the payment, you need to cancel there too for the traveler to get their money back. Samba reminds you when you do it.
How connecting works
No engineering, no setup fees. Your existing GetYourGuide account stays exactly as it is.
- 1
Connect GetYourGuide
In Samba settings, choose GetYourGuide and sign in to your supplier account.
- 2
Map your products
Match your GetYourGuide listings to your Samba experiences.
- 3
Go live
Availability and bookings sync automatically from then on.
Frequently asked questions
Is GetYourGuide live in Samba?
Yes. You can connect your GetYourGuide supplier account to Samba today and sync your listings, availability, and bookings onto one calendar.
Will my availability stay in sync?
Yes. Bookings from GetYourGuide update your Samba calendar in real time, so the same slot can never be sold twice.
Do I need my own GetYourGuide account?
Yes. You connect your own GetYourGuide supplier account, so your listings, pricing, and payouts stay under your control.
Who charges the traveler and handles refunds?
GetYourGuide does. They take the payment and issue refunds on their side, then pay you on their schedule minus commission. Samba keeps availability in sync and creates the booking.
How do I cancel a GetYourGuide booking?
Cancel it in the GetYourGuide supplier portal so the traveler is refunded. Cancelling inside Samba updates your own records and frees the seats, but it does not reach GetYourGuide — Samba reminds you of this when you do it.
Do I still need to set anything up in GetYourGuide?
Yes, once per listing. After you list a trip in Samba you create the matching product in the GetYourGuide supplier portal. GetYourGuide does not allow that step to be automated yet.