TripWorks has taken down its public pricing page. Its last published terms were a 6% booking fee plus card processing. Its help center now describes a monthly plan fee on every plan (Standard, Pro and Enterprise) once an account has been live for three months, waived automatically when booking volume clears a threshold. The amount isn't published. The 6% is added to the guest's total by default, so on a $3,000 trip the traveler pays $180 more. Samba, by comparison, has no monthly fee and charges a flat 2% per booking after the first $10,000 in bookings: $60 on the same $3,000 trip if you pass it on.
TripWorks is a capable all-in-one platform — built by operators, tested inside a large Las Vegas attraction, and now serving more than 1,000 clients with genuinely strong distribution. It connects directly to Viator and GetYourGuide, reaches other OTAs such as Expedia through a channel manager, lists on Google Things To Do, and ships marketing and point-of-sale tooling in the box. For a high-volume day-tour or attraction operator who leans on OTAs and wants everything under one roof, that reach is a real reason to stay.
The friction shows up in the fees: a 6% booking fee on every card booking that raises the traveler's price, card processing and a monthly plan fee on your side, and no automatic installment schedule for collecting a balance over time.
TripWorks no longer lists its prices publicly; its pricing page now redirects to a demo request. Its help center describes three plans (Standard, Pro and Enterprise), each with a monthly fee charged once an account has been live for three months. The fee is waived automatically when your trailing one-month or six-month booking volume passes a threshold, but neither the amount nor the thresholds are published. On top of that, TripWorks charges a booking fee on every card booking (6% at its last published rate), which by default is added to the guest's total, and you absorb card processing, which is withheld from your payouts. So the fair comparison is the price your traveler sees at checkout plus what you pay. Samba is $0/month with no plan fee later, and its flat 2% (first $10,000 of bookings free) can be absorbed or passed to guests. On a $3,000 trip, a guest-paid 6% adds $180 to the traveler's price; Samba's 2% adds $60.
A trip that isn't paid in full upfront needs a deposit to hold the booking and a way to collect the balance before departure. TripWorks supports deposits well — by group, by guest, a fixed amount or a percentage per ticket — and travelers can split a payment through Klarna (USD checkouts only), with Klarna collecting the installments. What's missing is an automatic installment schedule you set: balances are collected by charging the saved card, sending a payment link, or letting the guest pay in their portal. Add a booking fee on every card booking and a monthly plan fee after three months, and operators who collect balances over time have the most reason to look elsewhere. Samba runs that schedule for you: you set the deposit and the installment dates, each installment is charged to the card the traveler saved at booking, travelers get automatic reminders, and the money lands in your own Stripe account.
Be fair about it: if most of your sales come through OTAs and you want marketing, point-of-sale and distribution in one platform, TripWorks delivers that, and its channel reach is a genuine asset. The operators with the clearest reason to move are the ones who don't want a 6% fee on every booking or a monthly plan fee, and want published pricing and installment plans that run automatically.
The other pattern worth naming: TripWorks' 6% booking fee sits toward the higher end of the category, and like FareHarbor and Peek Pro it applies per booking, with card processing on your side. Because it's a percentage, the dollar amount grows with your price: $3.60 on a $60 ticket, $180 on a $3,000 trip. Even when the guest pays it, it's part of the price they compare at checkout.