TripWorks is free to start, funded by a 6% booking fee on its Standard plan plus a separate, unpublished payment processing fee. On a $3,000 trip that 6% is $180 before processing. Samba's flat 2% (first $10,000 free) is a third of that rate.
TripWorks is a capable all-in-one platform — built by operators, tested inside a large Las Vegas attraction, and now serving more than 1,000 clients with genuinely strong distribution. It sells across Expedia, Viator, GetYourGuide and Google Things To Do, and ships marketing and point-of-sale tooling in the box. For a high-volume day-tour or attraction operator who leans on OTAs and wants everything under one roof, that reach is a real reason to stay.
The friction shows up in the fee: at 6% per booking plus card processing, the cost climbs fast — and the installment structure a higher-value trip needs isn't there.
TripWorks is free to start, which is appealing — but it funds itself with a 6% booking fee on its Standard plan, plus a separate credit-card processing fee it doesn't publish on its pricing page. That 6% is three times Samba's flat 2% before processing even enters the picture, and it lands on every booking from the first one, where Samba's first $10,000 of bookings carries no fee at all. "Free to start" and "low cost per booking" are not the same thing, and on higher-value trips the gap compounds quickly.
A trip that isn't paid in full upfront needs a deposit to hold the booking and an installment schedule to collect the balance over the weeks before departure. TripWorks supports deposits well — by group, by guest, a fixed amount or a percentage per ticket — but it doesn't surface a structured installment system. Its center of gravity is tours and activities, so operators selling higher-value trips often find they're stretching a day-tour tool to collect balances over time.
Be fair about it: if most of your sales come through OTAs and you want marketing, point-of-sale and distribution in one platform, TripWorks delivers that, and its channel reach is a genuine asset. The operators with the clearest reason to move are the ones who feel the 6% on every booking and want a free way to start, predictable fee math and real payment plans.
The other pattern worth naming: TripWorks' 6% booking fee sits toward the higher end of the category, and — like FareHarbor and Peek Pro — it applies per booking with card processing stacked on top, so the gap compounds as your average ticket price rises. Operators running higher-value trips feel that scaling fee more than a day-tour operator selling $60 tickets would.